EFQM or European Foundation for Quality Management is a non-profit
membership foundation that seeks to support organisations and their senior leaders in their need to implement strategies. Today, EFQM's network encompasses well over 600 organisations. These enterprises work together to improve their capabilities in understanding and implementing what delivers higher performance. EFQM's key belief lies in learning through exchange.
EFQM is a globally-recognised brand. Thousands of organisations across the world use the principles of EFQM to guide their business strategy and operations in alignment with their mission and goals.
The EFQM Excellence Model:
Is a structure for the organisation's management system
Can be used as part of a self-assessment
Provides a framework for comparison with other organisations
Helps to identify areas for Improvement
The EFQM Excellence Model is a non-prescriptive framework based on 9 criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organisation does. The 'Results' criteria cover what an organisation achieves. 'Results' are caused by 'Enablers' and 'Enablers' are improved using feedback from 'Results'.
The Model, which recognises there are many approaches to achieving sustainability, is based on the premise that:
Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy and Strategy, that is delivered through People, Partnerships and Resources, and Processes.
The EFQM Model is presented in diagram form below. The arrows emphasise the dynamic nature of the Model. They show innovation and learning helping to improve enablers that in turn lead to improved results.